Refund Policy

1. Prepayment

Services are paid in advance for a period of 1, 3, 6 or 12 months. Payment is taken at the time of the order or renewal; the server is deployed as soon as the payment is confirmed.

2. The 14-day right of withdrawal

By ordering a server with immediate deployment you ask us to start providing the service before the withdrawal period ends. Such a service cannot be cancelled after it has been provided; for a partial period the refund is calculated pro rata for the days on which the server was available.

3. Trial period

If the first server in your account does not suit you, you may request a full refund within 7 days of its creation. The conditions are no breaches of the Acceptable Use Policy and no more than 500 GB of outgoing traffic. The rule applies once per customer and does not cover the promo plan.

4. Unused balance

Funds added to the balance but not spent on services are refunded on request, provided that:

• the refund amount is at least €5;
• the refund is made by the same method used for payment, less any non-refundable payment-provider fee;
• the request is sent before the account is deleted;
• bonus and promotional credits are not refundable.
• Processing takes up to 14 business days.

5. Services already provided

The cost of days on which the server was available is not refunded – including where the server was suspended for a breach of the rules or switched off by you but not deleted.

6. Compensation for unavailability

If the availability of the network and hypervisor in a calendar month fell below 99.9% through our fault, you may request account credit within 30 days after the month in which the breach occurred. The credit is 5% of the server’s monthly price for every full hour of unavailability beyond the allowance, up to 100% of the monthly price. Credit is the sole form of compensation; it is not paid out in cash.

7. Cancelling a service

You can delete a server from the control panel at any time. The remaining days of the paid period are not refunded in cash, but if you delete within the first 30 days of a 6- or 12-month period, the remainder less the months used at the base price is credited to your balance.

8. Disputed payments

If something went wrong, write to us before contacting your bank: almost everything is resolved faster directly. When a dispute is opened through the bank, the account is suspended until it is settled; unfounded disputes lead to termination of the services.

9. How to request a refund

Open a ticket in the control panel or write to hello@f3cloud.com from the address registered on the account. State the invoice number and payment method. We reply within 3 business days.

10. Statutory rights

This policy does not limit the rights granted to you by consumer protection law.

11. Contact

Questions about refunds: hello@f3cloud.com.