Terms of Service

1. Parties

The services are provided by F3 Cloud Ltd (registration number 15738421, address: 20 Example Road, London EC1A 1AA, United Kingdom), referred to as “we” or “the company”. The customer is the individual or organisation that created an account in the control panel, referred to as “you”.

The agreement takes effect when the account is created and remains in force while the account exists. The Acceptable Use Policy, Privacy Policy, Cookie Policy and Refund Policy form part of it.

2. Services

We provide KVM virtual servers in data centres in Germany, Finland and the Netherlands. The composition, specifications and price of each configuration are shown on the website and fixed when the order is placed.

The server is deployed automatically once payment is confirmed. It is managed through the control panel: OS reinstallation, VNC console, uploading your own ISO image, load statistics.

Dedicated servers are being prepared for launch; until the corresponding configurations appear in the control panel they are not covered by this agreement.

3. Account

To register you must be over 18 or act on behalf of an organisation. The details given at registration must be accurate and kept up to date.

You are responsible for keeping your password safe and for everything done from your account. Creating several accounts to bypass limits or claim promotional terms more than once is not allowed.

4. Payment and renewal

Services are paid in advance for the chosen period: 1, 3, 6 or 12 months. The discount for longer periods is calculated from the base monthly price and shown before the order is placed. The total equals the discounted monthly price multiplied by the number of months, exactly as displayed.

Prices may depend on the location. Prices on the website are in euros; amounts shown in dollars are indicative, and the charge is made in the currency stated on the invoice.

Renewal is charged at the price in force at the time of renewal. We give at least 30 days’ notice of price changes by e-mail. A server not paid for by the end of its period is suspended; its data is kept for another 14 days and then deleted without the possibility of recovery.

5. Resources and traffic

Each configuration includes a fixed amount of outgoing traffic per month: 1 TB on the promo plan and 32 TB on all other plans. Once it is used up, the port speed is limited until the end of the billing month or, at your choice, additional traffic is charged separately.

The server port is 1 Gbit/s, or 100 Mbit/s on the promo plan. CPU and memory on the Performance range are allocated without overselling; the promo plan uses shared platform resources and is meant for light workloads.

6. Availability and maintenance

The target availability of the network and hypervisors is 99.9% per calendar month. If we fall short of this level through our own fault, you may request compensation as account credit under the Refund Policy.

Scheduled maintenance is announced at least 48 hours in advance on the status page, in the control panel and by e-mail, and is excluded from the availability calculation. Outages at upstream carriers, DDoS attacks beyond the capacity of our filtering, and force majeure do not count as a breach of the availability level.

7. Acceptable use

Use of the services is governed by the Acceptable Use Policy. A breach of that policy is a breach of this agreement and may lead to restriction, suspension or termination of the services.

8. Suspension and termination

We may suspend a service without prior notice in the event of a breach of the Acceptable Use Policy, a substantiated complaint, a request from a competent authority, or if the server threatens the stability of the network or other customers.

Termination for other reasons is notified at least 30 days in advance. After termination the server data is kept for 14 days and then deleted.

9. Closing your account

You can close your account from the control panel at any time. Active services end, and any unused balance is refunded under the Refund Policy provided the refund request is sent before the account is closed.

Within 30 days of closure the account can be restored by contacting support; after that it and the data linked to it are deleted, except for records we are required by law to keep.

10. Intellectual property

Everything you place on the server remains yours. We claim no rights to your content and use it only to provide the services.

The control panel, website, documentation and trademarks belong to the company. You receive a non-exclusive right to use them to the extent needed to use the services.

11. Liability

Backing up server data is your responsibility: we do not guarantee the integrity of data inside a virtual machine and do not make copies of it unless separately agreed.

Our total liability under this agreement is limited to the amount you paid for the services in the three months preceding the event. We do not compensate lost profit, loss of data or indirect losses unless the law expressly provides otherwise.

12. Consumer rights

If you order the services as a consumer, the mandatory provisions of consumer protection law remain in force and take precedence over this agreement where they conflict with it.

By ordering a server with immediate deployment you ask us to start providing the service before the 14-day withdrawal period ends and acknowledge that, once the service has been fully provided for the paid period, the right of withdrawal no longer applies.

13. Governing law

This agreement is governed by the law of England and Wales. Disputes that cannot be settled by negotiation are heard by the courts at the company’s registered address, unless mandatory law of the consumer’s country provides otherwise.

14. Changes to the agreement

We may update this agreement. Material changes are notified by e-mail at least 30 days before they take effect. Continuing to use the services after that date means you accept the new version.

15. Contact

Questions about the agreement, invoices and payment: hello@f3cloud.com. Technical questions: support@f3cloud.com.