Privacy Policy

1. General provisions

This personal data processing policy is drawn up in accordance with the requirements of the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) and sets out how personal data is processed and what measures are taken to keep the personal data of F3 Cloud, hereinafter the Company, secure.

• 1. The Company treats the protection of the rights and freedoms of the individual during the processing of personal data as its highest priority, including the protection of the right to privacy and to personal and family secrets.
• 2. This policy of the Company on the processing of personal data (hereinafter the Policy) applies to all the information the Controller may obtain about visitors to the websites https://f3cloud.com and https://my.f3cloud.com.

2. Key terms

• 1. Personal data – any information relating to an identified or identifiable natural person (the data subject).
• 2. Data processing – any operation or set of operations performed on personal data, automatically or manually.
• 3. Website – the set of graphical and informational materials, computer programs and databases that make them available on the internet at https://f3cloud.com and https://my.f3cloud.com.
• 4. Company – the administration of the F3 Cloud service, which owns the websites https://f3cloud.com and https://my.f3cloud.com.
• 5. Data processor – a natural or legal person who processes personal data on behalf of the controller.
• 6. User – any visitor to the websites https://f3cloud.com and https://my.f3cloud.com.
• 7. Cookies – small text files placed on your device when you visit our websites.

3. Personal data we process

• 1. E-mail address
• 2. Full name
• 3. Address
• 4. Payment information
• 5. Phone number
• 6. IP address
• 7. We also collect and process anonymised data about visitors through web analytics services: Yandex Metrica and Google Analytics. They start when you open the website, and you can switch them off in “Cookie settings” at the bottom of every page.

4. Legal bases for processing under the UK GDPR

• 1. Performance of a contract – the processing is necessary to perform a contract with you
• 2. Legal obligation – the processing is necessary to comply with our legal obligations under the law of the United Kingdom
• 3. Legitimate interests – the processing is necessary for our legitimate interests or the legitimate interests of a third party
• 4. Consent – where you have given explicit consent to the processing of your personal data

5. Your rights under the UK GDPR

• 1. The right to be informed about how your personal data is processed
• 2. The right of access to your personal data
• 3. The right to rectification of inaccurate personal data
• 4. The right to erasure of personal data (“the right to be forgotten”)
• 5. The right to restrict processing
• 6. The right to data portability
• 7. The right to object to processing
• 8. Rights in relation to automated decision-making and profiling

6. International data transfers

• 1. Our servers are located in Germany. As this country is outside the United Kingdom, we provide the appropriate safeguards required by the UK GDPR.
• 2. For international data transfers we use the standard contractual clauses approved by the government of the United Kingdom.
• 3. The data of the Yandex Metrica and Google Analytics counters is processed by Yandex LLC and Google LLC on their own servers outside the EU. You can switch them off at any time in “Cookie settings”.

7. Data security

• 1. We apply appropriate technical and organisational measures to protect personal data in accordance with the requirements of the UK GDPR.
• 2. Every member of staff with access to personal data goes through mandatory training on data protection and information security.

8. Cookies

Necessary cookies keep your language and currency (up-prefs) and your answer about cookies (up-consent) – the website does not work without them. Analytics cookies are set by Yandex Metrica and Google Analytics as soon as you open the website; the same counters run in the knowledge base at docs.f3cloud.com. There are no marketing cookies at the moment.

You can switch analytics off at any time via the “Cookie settings” link at the bottom of every page. After that Metrica is not loaded, and the Google tag runs without cookies and without storing any data about you.

9. Contact information

• 1. For any questions about the processing of your personal data, please contact us at support@f3cloud.com or hello@f3cloud.com
• 2. The current version of the Privacy Policy is freely available on the internet at https://f3cloud.com/en/legal/privacy